Articles from Broadvoice

Broadvoice | GoContact, a global leader in AI-powered customer experience technology, announced today the appointment of Molly Lozano as its new Channel Chief. With more than two decades of experience driving success for partners across startups and global enterprises, Lozano brings a proven track record of turning vision into sustainable velocity.

Broadvoice | GoContact, a leading global customer experience technology provider, announced it was the recipient of the Silver Stevie Award for Best Customer Satisfaction Strategy. Judges called the Broadvoice Success Program “impressive” and “impactful,” noting its “fast, friendly and effective” service and “strong commitment to customer satisfaction.”

Broadvoice, an award-winning global customer experience (CX) technology provider, has partnered with TPG Inc., a leading provider of CX analysis services and solutions. Together, they will bring Anna®, TPG’s AI-powered post-call and chat quality assurance tool, to the Broadvoice GoContact platform to maximize agent performance.

Broadvoice | GoContact, a leading global customer experience technology provider, announced today the release of its latest AI-powered feature, Post-Call AI, for its GoContact CCaaS platform. With AI-backed sentiment analysis, detailed summaries and data-rich transcripts, Broadvoice’s newest solution delivers actionable insights into every call to streamline operations and drive higher customer satisfaction.

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from its customers.

Broadvoice, a leading global customer experience technology provider, announced today the launch of its 2025 CX World Tour, designed to introduce partners, distributors and end-users to its new Global Partner Program and award-winning AI-powered CCaaS platform, GoContact. The tour will kick-off in Tampa on Tuesday, January 21 and Miami on Wednesday, January 22, with stops in Atlanta, Dallas, Scottsdale, Chicago, New York, Los Angeles, Las Vegas, San Francisco, Nashville, Bogotá, Mexico City, Lisbon, Porto, Madrid, and Barcelona throughout the first quarter of the year.

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS platform, GoContact, received the 2024 Customer Experience Innovation Award.

Broadvoice, a leading global customer experience (CX) technology provider, and CommunityWFM, one of the premier workforce management software solutions in the industry, today announced the formation of a strategic partnership. At the center of this partnership is the embedding of both CommunityWFM software products, Enterprise and Essentials, directly into the entire Broadvoice suite of dynamic contact center and customer experience products.

Broadvoice, a leading global customer experience (CX) technology provider, announced the availability of enhanced reporting and journey management capabilities for the entire customer experience. With Advanced Analytics, organizations can maximize their customer experience, streamline operational efficiencies and boost agent productivity.

Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced the release of a new AI-infused workforce management tool for its CCaaS platform. The WFM solution enables contact centers to optimize agent scheduling and performance to drive engagement, efficiency and ROI.

Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced it was awarded the 2024 Future of Work Product of the Year Award for its CCaaS and UCaaS platforms.

Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced it has achieved Service Organization Control 2 Type 1 certification for its CCaaS and UCaaS platforms. SOC 2 is the industry’s leading independent audit of information security practices, policies, procedures and operations. The SOC 2 certification verifies that Broadvoice solutions have met the rigorous standards for security, availability, processing integrity, confidentiality and privacy identified by the Trust Services Criteria.

Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced it won the 2024 Visionary Spotlight Award for its cloud-native contact center platform, GoContact. Sponsored by ChannelVision Magazine, the VSAs recognize outstanding products, services and deployments, with winners selected based on their overall innovation, future industry impact, creativity, feature set differentiation, ease of use and interoperability.

Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced that its b-hive UCaaS platform was awarded the 2024 Unified Communications Product of the Year Award. Presented by TMC’s INTERNET TELEPHONY magazine, the award honors the most innovative unified communications products and solutions available in the marketplace.

Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced it was named a recipient of the Business Intelligence Group's (BIG) Excellence in Customer Service Award for its Success Program. This is the third consecutive year the program has won the award.

Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced the Broadvoice Success Program was awarded a Bronze Stevie Award for Best Customer Satisfaction Strategy. Judges called Broadvoice’s customer satisfaction strategy “impressive,” “significant” and “a great solution,” citing its “extraordinary commitment to client satisfaction.”